Your Questions, Answered
We’ve assembled the most frequently asked questions about Eversense into one place. Got a question that you can’t find the answer to? Contact us.
For security purposes if you enter an incorrect password three consecutive times in the mobile app, your account will be locked for 30 minutes. During this time, you will not have access to your CGM data on the mobile app.
The Eversense® 365 App does have Rate of Change Alerts. To utilize this feature, you will need to turn it on in the App.
The Rate of Change Alerts let you know when your glucose level is falling or rising faster than the Rate Alert setting you choose.
To turn this feature ON, tap Menu > Settings > Glucose to display the GLUCOSE SETTINGS screen.
The system will continue to receive data from the smart transmitter as long as the Bluetooth® remains turned on your mobile device. Bluetooth must be manually turned on when in airplane mode on some mobile devices.
The glucose data cannot be deleted from the Eversense® App. Eversense® data is not stored on your mobile device. If, for example, you are giving your phone to someone else to keep, delete the Eversense® App.
You can access the Eversense® 365 user guide by visiting www.eversensecgm.com/user-guides Or in the mobile app by going to Main Menu > System Set Up > Help Me Set Up > User Guide
You can access the videos by visiting www.eversensecgm.com/resources Or in the mobile app by going to Main Menu > System Set Up > Help Me Set Up > Onboarding Videos
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The Eversense team is dedicated and ready to provide the answers and support you need. Simply click the link below.
The Eversense® 365 Continuous Glucose Monitoring (CGM) System is indicated for continually measuring glucose levels for up to one year in people (18 years and older) with diabetes. The system is indicated for use to replace fingerstick blood glucose (BG) measurements for diabetes treatment decisions. Fingerstick BG measurements are required for calibration one time a week after day 13, and when symptoms do not match CGM information or when taking medications of the tetracycline class. The sensor insertion and removal procedures are performed by a health care provider. The Eversense 365 CGM System is a prescription device; patients should talk to their health care provider to learn more.
For important safety information, see bit.ly/eversensesafety
Eversense, Eversense 365 Continuous Glucose Monitoring, and the Eversense logo are trademarks of Senseonics, Incorporated. All other trademarks are properties of their respective owners and are used solely for informative purposes. No relationship or endorsement should be inferred or implied.
Apple Watch® is a product of Apple, Inc., and may be separately purchased from an authorized Apple retailer. Apple Watch is not included with the Eversense CGM System. Android is a trademark of Google LLC.
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