Your Questions, Answered
We’ve assembled the most frequently asked questions about Eversense into one place. Got a question that you can’t find the answer to? Contact us.
To view the Alert History, swipe your screen to the left from the trend graph.The Alert History screen will list the last 20 glucose-related alerts that you have received in the Eversense® NOW App.
Note: The alerts you receive may be different fromthe alerts that the CGM user receives, if your settings differ from theirs.
In the Eversense® 365 App, open the Main Menu and go to SHARE MY DATA -> APPLICATION SHARING -> APPLE HEALTH and toggle Share Data to ON
Yes. Go to Main Menu > System Set Up > Help Me Set Up and select the tutorial you would like to review again.
Removing an Eversense® CGM user from your list means you will no longer be able to remotely monitor their glucose data. To add a user back to your list, contact the Eversense® CGM user to send you a new invitation.
1. Swipe the Eversense® CGM System user’s name on the Home Page to the left.
2. Tap “Delete”. A warning will ask you to confirm you want to remove the Eversense® CGM user.
3. Tap “Yes” to permanently remove this person from your list. The Home Page will no longer show the user in your list.To add a user back to your list, contact the Eversense® CGM user to send you a new invitation.
Note: It can take up to 2 hours for the Eversense® CGM user to see that you are no longer in their Circle on their Eversense® CGM App.
If you already have an Eversense® account, you do not have to create a new one to use Eversense® NOW.
- Click the link in the email invitation and sign into your existing Eversense® When you refresh the Home Page in your Eversense® NOW App, you will see the name of the CGM user whose invitation you accepted.
If you DO NOT already have an Eversense® account
- When you open the Eversense® NOW App for the first time, accept the End User License Agreement.
- Choose the unit of measure. The unit of measure you choose will apply to all of the Eversense® CGM users whose data you can view. You cannot change the unit of measure once the app is installed unless you delete and reinstall the app.
Still have questions?
The Eversense team is dedicated and ready to provide the answers and support you need. Simply click the link below.
The Eversense® 365 Continuous Glucose Monitoring (CGM) System is indicated for continually measuring glucose levels for up to one year in people (18 years and older) with diabetes. The system is indicated for use to replace fingerstick blood glucose (BG) measurements for diabetes treatment decisions. Fingerstick BG measurements are required for calibration one time a week after day 13, and when symptoms do not match CGM information or when taking medications of the tetracycline class. The sensor insertion and removal procedures are performed by a health care provider. The Eversense 365 CGM System is a prescription device; patients should talk to their health care provider to learn more.
For important safety information, see bit.ly/eversensesafety
Eversense, Eversense 365 Continuous Glucose Monitoring, and the Eversense logo are trademarks of Senseonics, Incorporated. All other trademarks are properties of their respective owners and are used solely for informative purposes. No relationship or endorsement should be inferred or implied.
Apple Watch® is a product of Apple, Inc., and may be separately purchased from an authorized Apple retailer. Apple Watch is not included with the Eversense CGM System. Android is a trademark of Google LLC.
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